LAVNA One (1) Year Off-Site Warranty

At LAVNA Locks, we take pride in the quality, innovation, and reliability of our smart locks. Every LAVNA product is designed with precision engineering and tested rigorously to meet the highest standards of performance and durability.

When you choose LAVNA, you're not just buying a smart lock — you're investing in peace of mind.

Off-Site Warranty (Standard)                                      

For many products , LAVNA offers Off-Site Warranty Service. In this process:

• The customer ships the defective product to our authorized service center.
• After inspection and repair/replacement, the product is shipped back to the customer.

Shipping charges (if applicable) will be communicated in advance.

1-Year Limited Warranty

All LAVNA Locks come with a 1-Year Limited Warranty from the date of purchase. This warranty covers manufacturing defects in materials and workmanship under normal use conditions. If a defect arises and a valid claim is received within the warranty period we will, Repair or Replace the parts with the refurbished one.

What’s Covered

• Our warranty covers the following:
• Faulty internal components
• Functional failures not caused by physical damage
• Software malfunction (LAVNA app-related access issues)
• Fingerprint sensor or access method issues due to hardware fault
• Connectivity failures (Wi-Fi or Bluetooth) if not caused by user environment

What’s Not Covered

• Our warranty does not cover:
• Damage caused by accident, misuse, fire, water contact, or external factors
• Cosmetic damage, including scratches and dents
• Unauthorized repairs or modifications
• Issues resulting from improper installation (if not installed by LAVNA-authorized personnel)
• Wear and tear from normal use (e.g., faded buttons, minor noise)
• Damage from power surges or external electrical faults
• Battery leakage or issues caused by low-quality batteries

How to Make a Warranty Claim

To initiate a warranty claim:

1. Contact Our Support Team

Reach out via our official WhatsApp or call support at  +91 96677 71077

2. Provide Proof of Purchase

Ensure you have the original invoice of the product

3. Inspection and Processing

Our technical team will diagnose the issue remotely or request the product to be sent to our service center.

4. Resolution
If your claim is valid, we’ll repair or replace the unit at no cost to you. Shipping charges (if any) will be communicated in advance.

Additional Support Options

Even after the warranty period, we’re here to help. We offer:

• Affordable paid repairs
• Spare parts support
• Video or call-based troubleshooting assistance
• Contact our team to explore post-warranty options.

Legal Rights

This warranty gives you specific legal rights, and you may have other rights under applicable local laws. LAVNA’s liability is limited to the conditions outlined above unless mandated otherwise by law.

Need Help?

Our support team is just a tap away.

📞 Call/WhatsApp: [+91 96677 71077]

Contact Us : https://lavnalocks.com/pages/contact